If you do anything visual for your profession, chances are Adobe's products affect you. I practically live in the Adobe Suite (now, isn't that a fun play on words) and I can tell you there are things that I would like changed in the service and design.
I'm not sure on the whole back story, but someone put up a site called Dear Adobe where you can post a gripe and vote through a love/hate on other gripes. Now we just need to get Adobe to listen.
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